Technical Writer

We want you!!  Pioneer Industrial Systems is a rapidly growing custom design and build, robotic, automation company in Northwest Ohio.  In 2020-21 we experienced a 45% growth for our services.  In 2021-2022 we are on target to reach an additional 65% company increase.  Because of this unprecedented expansion we are seeking qualified, driven individuals to join our Pioneer family.  In addition to overall company growth, we were awarded the 2022 Fanuc Innovator of the Year Award for taking a Fanuc robot from the factory to the highway to provide a safer and more efficient means of crack sealing.

Because of our commitment to customer satisfaction, Pioneer Industrial Systems has grown into an industry leader in automation and is searching for an experienced technical writer to join our team and help develop a common intuitive documentation platform for our projects.  As an ideal candidate, you have proven experience in a highly technical field, such as machine design and build, fabrication, or engineering.  Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Are you ready to meet the challenges facing industrial automation?  Apply today and let’s start a conversation.

Essential Duties and Responsibilities

  • Prepare, review, revise, and maintain technical documents, including mechanical, electrical, and controls engineering, system operations, and user documentation. Gather and analyze technical and product information from various sources to document new or changing product functionality.
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished content.
  • Write user-friendly machine documentation that meets the needs of the target audience, turning insights language that sets our users up for success.
  • Develop and maintain detailed databases of appropriate reference materials, including spare parts, design drawings, sequence of operations, cycle time charts, etc.
  • Evaluate current content and develop innovative approaches for improvement.
  • Develop all supporting documents for new equipment. This includes Users, operating and maintenance manuals, along with all supporting documentation.
  • Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Work with engineering team and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
  • Research, create and maintain information architecture templates that uphold organizational and legal standards.
  • Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.

Desired Education and Experience

  • 2-4 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design and help refine content and create visuals and diagrams for technical support content
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Firm understanding of design and build machine development, equipment operation and maintenance
  • Bachelor’s degree desired


  • Competitive Salary
  • Group Health Insurance
  • Company-Paid Life Insurance
  • Supplemental Dental and Vision
  • Supplemental disability insurance
  • Paid Vacation and Holidays
  • Paid Time Off
  • 401(k) Plan with partial company match
  • Bonus paid for travel
  • Paid Training Opportunities

Ability to Work From Either Location:

  • Design & Build Facility located in Pioneer, OH
  • Engineering Office located in Holland, OH

About Us

Pioneer Industrial Systems designs and builds turnkey robotic systems, which provide our customers with less headaches and higher profits. Our vision is developing people to grow our company, which will proudly provide for generations. We are a family-owned business with an excellent team and a strong focus on our company culture. Using the EOS process, we have a clear plan for strategic growth as well as a firm definition of our company culture. We hire, discipline, reward, and fire around our core values:

Our Core Values - Behaviors that Define Who We Are


Acts morally, is honest, and does what is right


Challenges the status quo with creative thinking and the ability to simplify


Positive can-do attitude, realistic, and open to ideas while avoiding gossip


Efficiently works to achieve both individual and organizational goals

Team Player

Respectfully sharing ideas and working together to win


Takes personal ownership of actions and responsibilities

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What's it like working for Pioneer?